Product Care & Maintenance Instructions

Last Updated: 28 August 2026

Thank you for choosing TuWine (tuwine.com)! We specialise in premium wine storage solutions, including wine racks and glass holders.

To help you preserve the beauty and functionality of your wine storage products for as long as possible, we recommend following the care and maintenance instructions below.

1. Upon Receipt and Initial Preparation

When your wine rack, glass holder, or cabinet arrives:

Inspect Carefully: Check the packaging and the item for any damage that may have occurred during transit. If you notice any damage, note it on the delivery receipt and contact us within 48 hours.
Unpack Gently: Remove all packaging materials carefully to avoid scratching or damaging the product. Dispose of packaging responsibly.
Assemble Correctly: If assembly is required, read the instruction manual carefully. Assemble the item in the room where it will be used, if possible, to avoid moving it later. Use the tools provided or the recommended tools.
Position with Care: Place your wine rack or cabinet in its desired location. Ensure the floor is level to provide stability and prevent warping or stress on the structure. For larger or wall-mounted units, use appropriate fixings and ask for assistance to prevent injury or damage.

2. Daily Care & General Maintenance

Regular care helps maintain the appearance and longevity of your wine storage products:

Dust Regularly: Use a soft, dry, lint-free cloth to dust surfaces. For wooden racks, dust in the direction of the grain.
Clean Spills Immediately: Blot (don't rub) spills with a clean, absorbent cloth. Use appropriate cleaning products for the specific material (see Section 3).
Avoid Direct Sunlight: Prolonged exposure to direct sunlight can cause fading, discolouration, or heat damage to both the rack and your wine. Position products away from windows or use blinds/curtains to filter light.
Control Humidity & Temperature: Extreme humidity can warp wood or cause rust on metal. Maintain a consistent environment away from heat sources (ovens, radiators) and damp areas. Ideal conditions mimic a cellar: cool, dark, and stable.
Prevent Scratches: Use felt pads under any objects placed on the rack (e.g., decanters). Keep sharp objects away from the finish.
Lift, Don’t Drag: When moving your wine rack or cabinet, always lift it rather than dragging it to prevent damage to legs and floors.
Check and Tighten: Periodically check screws, bolts, and joints and tighten them if necessary to ensure stability, especially for racks holding heavy bottles.

3. Care by Material

Different materials require specific care. Please identify the material of your TuWine product and follow the instructions below:

Material Type	Care Instructions
Wood (Solid or Veneer)	Dust with a soft, dry cloth regularly. Use a high-quality furniture polish or wax suitable for the finish every few months to nourish the wood. Wipe up spills immediately to prevent water rings or staining. Avoid placing hot or wet items directly on the surface; use coasters and trivets.
Metal (Stainless Steel, Iron, etc.)	Clean with a soft, damp cloth and mild detergent. Dry thoroughly with a soft cloth to prevent water spots and rust. For stainless steel, you can use a specialist stainless steel cleaner to maintain the finish. For iron or other metals, periodically check for any signs of rust and treat promptly (see Section 5).
Glass (Shelves or Holders)	Use a standard glass cleaner and a soft, lint-free cloth. Avoid abrasive cleaners or pads that can scratch the glass. Check and tighten any fittings or clamps regularly.
Leather / Faux Leather (Accents)	Wipe with a soft, damp cloth and mild leather soap. Condition with a leather conditioner every 6-12 months to prevent cracking. Keep away from direct heat sources.

4. Specific Care for Wine Cabinets (If Applicable)

If your product is a temperature-controlled wine cabinet, please follow these additional care tips:

Ventilation: Ensure the cabinet’s ventilation grills are not blocked to allow proper airflow and heat dissipation.
Cleaning the Interior: Use a mild solution of water and baking soda to wipe the interior. Avoid harsh chemicals that could taint the wine.
Door Seal: Periodically check the door seal (gasket) for dirt or debris. Clean with a damp cloth to ensure a tight seal, which is crucial for maintaining temperature.
Condenser: For models with an accessible condenser, dust it gently every 6-12 months with a soft brush or vacuum attachment to maintain efficiency.
Defrosting: If your model requires manual defrosting, follow the manufacturer's instructions provided with your product.

5. Common Issues and Solutions

Issue	Solution
Scratches on Wood	Use a wood touch-up marker or wax stick that matches the finish. For deeper scratches, consult a professional.
Water Rings on Wood	Gently buff with a soft cloth and a mixture of toothpaste and baking soda, or use a specialised wood ring remover.
Loose Joints or Screws	Tighten screws or bolts using appropriate tools. If the problem persists, contact us for advice.
Fading or Discolouration	Move the product away from direct sunlight. Consider using UV-protective film on windows.
Rust on Metal	Remove surface rust with a fine wire brush or rust remover, then apply a rust-inhibiting primer and touch-up paint that matches the finish.
Stability Issues (Wobbly Rack)	Check all screws and bolts are tight. If the item has adjustable feet, adjust them for stability on uneven floors.
Stains on Leather/Fabric (if applicable)	Blot immediately with a clean cloth. Use a specialist cleaner appropriate for the material type. For stubborn stains, consult a professional cleaner.

6. Assembly Tips

Read the instruction manual fully before starting assembly.
Tools: Ensure you have the necessary tools (screwdrivers, allen keys, etc.) as listed in the manual.
Spare Parts: Check all parts against the parts list before assembly. If any parts are missing or damaged, contact us immediately.
Two-Person Assembly: For larger or heavier items (like floor-standing racks or cabinets), we recommend two-person assembly for safety and ease.
Professional Installation: For complex items, particularly built-in or wall-mounted heavy racks, hiring a professional installer is recommended.

7. Quick Tips for Longevity of Your Wine Storage

Use Proper Glassware Holders: Store wine glasses upside down in holders to prevent dust settling inside.
Avoid Overloading: Do not exceed the recommended weight limits for shelves or racks. This can cause structural failure or warping.
Rotate Bottles: If storing wine for longer periods, consider rotating bottles slightly every few months to keep the cork moist (this is less critical for synthetic corks or screw caps).
Climate Control: Use a dehumidifier in damp areas and avoid placing your rack in overly dry or humid environments to protect both the rack and your wine.
Pets and Children: Protect your wine storage from sharp claws and curious hands. Ensure wall-mounted units are securely fixed.

8. What to Do in Case of a Problem?

If you experience a problem with your product (e.g., a structural fault, damage, or missing parts) within 48 hours of receipt, or if you discover a fault that is not due to normal wear and tear, contact us immediately.

In accordance with our Returns & Refunds Policy, we will work to resolve the issue promptly, which may include a repair, replacement, or refund after verification.

9. Contact Us

If you have any questions about caring for your TuWine products, please contact our customer service team:

By Email: service@tuwine.com
By Phone: +44 2089163371
By Post: 66 Westow St, London SE19 3RW, United Kingdom
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)

10. Website Hosting Information

In accordance with legal requirements, we provide the following information about our website hosting provider:

Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
Contact Number: +852-81207281
Email: support@shopline.com

Tuwine

Address:66 Westow St, London SE19 3RW,United Kingdom
Telephone:+44 2089163371
E-mail:service@tuwine.com
Business Hours:Monday to Friday, 9:00 AM to 5:00 PM (UK time)