Terms & Conditions

Last Updated: 28 August 2026

Welcome to TuWine.

These Terms & Conditions apply to your use of our website and to purchases made through our online store.

By using this website or placing an order with us, you agree to these Terms & Conditions.

1. About Us

This website is operated by:

TuWine
Registered Address:
66 Westow St
London SE19 3RW
United Kingdom

Telephone: +44 2089163371
Email: service@tuwine.com

TuWine is a specialist retailer of premium wine racks, glass holders, and wine storage solutions based in London.

2. Products

We sell wine racks, glass holders, and related wine storage accessories through our website and physical store.

Product descriptions, photographs, dimensions, colours, materials, and weight capacities are provided to help customers make an informed purchasing decision. We make reasonable efforts to ensure that product information and photographs are accurate. However, colours may appear slightly different depending on your device or screen settings.

Important: Product dimensions and weight limits should be checked carefully before placing an order to ensure suitability for your storage needs and available space.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we will contact you as soon as reasonably possible.

Where we are unable to fulfil an order, we will arrange an appropriate refund for any payment already made for the unavailable product.

We do not guarantee that every product shown on the website will remain available at all times.

4. Prices

All prices displayed on our website are in GBP (£) .

The price displayed on the product page is the price applicable to the product at the time of purchase, subject to any clearly stated delivery or additional charges.

Where delivery charges apply, these will be communicated before you complete your purchase.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted, except where required by law.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation by email.

An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where there is a genuine reason, including:

• The product is unavailable

• There is an obvious pricing or product information error

• We are unable to deliver to the specified address

• Payment has not been successfully authorised

• We reasonably suspect fraudulent or unauthorised activity

If we cancel an order after payment has been taken, we will arrange a refund of the relevant amount.

6. Payment

We accept payment made exclusively by bank card. Accepted cards are:

• VISA

• Mastercard

Payment must be successfully authorised before an order can be processed. All online payments are processed through secure payment systems compliant with PCI-DSS standards.

No other payment methods (PayPal, bank transfer, cheque, etc.) are accepted on our Site.

We do not store your complete payment card details on our website.

7. Delivery

Delivery is available to mainland UK addresses. We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man, the Scottish Highlands and Islands, or other UK offshore islands.

Delivery availability, delivery charges and estimated delivery times may depend on:

• Your delivery postcode

• The size and quantity of the wine racks/cabinets

• Product availability

• Delivery requirements (e.g., heavy or fragile items)

• The delivery service selected

Any applicable delivery charge will be shown before you complete your order. Our standard UK delivery is free of charge.

Estimated delivery dates are provided as an indication and may be affected by circumstances outside our reasonable control.

For more information, please see our Delivery & Shipping Policy.

8. Delivery Access

Customers are responsible for ensuring that wine racks, cabinets, or glass holders can safely enter the delivery property.

Before placing an order, please check:

• Door widths

• Hallways

• Staircases

• Lifts

• Corridors

• Parking and access arrangements for large or heavy items

• Any other restrictions that may affect delivery

Where necessary, customers should inform us of any access restrictions before delivery. We cannot guarantee that large wine cabinets will fit through an access point that has not been properly checked.

9. Assembly and Installation

Where assembly is required, assembly arrangements will depend on the product and the service purchased.

If assembly is not specifically included with your order, customers are responsible for assembly unless otherwise agreed. Please follow any assembly instructions supplied with the product.

For large or wall-mounted wine racks and cabinets, we recommend professional installation to ensure stability, safety, and proper ventilation (for cooled cabinets).

10. Product-Specific Conditions

Our wine storage products are carefully selected for quality, but customers should note:

• Wine Racks: Please ensure you do not exceed the stated weight capacity. Overloading may cause structural failure.

• Glass Holders: Ensure glasses are clean and dry before storing. Handle holders with care as glass can break.

• Wine Cabinets: These are precision appliances. Ensure adequate ventilation and avoid blocking air vents. Door seals should be kept clean for efficient temperature control.

11. Returns and Cancellation

If you purchase goods online, you have a legal right to cancel your order within 14 days of receiving the goods (UK Consumer Contracts Regulations).

Specific conditions for wine racks and cabinets:

• Products must be unused and in the same condition as received.

• They must be in their original packaging and in a resalable condition.

• Wine cabinets that have been installed, assembled, or had protective film removed cannot be returned unless faulty.

• All accessories, keys, and instructions must be complete.

• For change-of-mind returns, you are responsible for the return transportation costs (which may be significant for large items).

Please see our Returns & Refunds Policy for full information about cancelling an order, returning products, refunds, and faulty or damaged items.

Nothing in our Returns & Refunds Policy limits your statutory rights.

12. Faulty or Incorrect Products

If your wine rack, glass holder, or cabinet is faulty, damaged, not as described, or otherwise does not meet your legal rights, please contact us within 48 hours of delivery at service@tuwine.com with clear photographs of the issue.

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law. Depending on the circumstances, this may include a repair, replacement, refund, or other appropriate remedy.

Your statutory rights are not affected. UK consumer law provides protections where goods are faulty or not as described.

13. Product Images

We make reasonable efforts to ensure that product images accurately represent the products offered.

However, minor differences in colour, texture, finish, or appearance may occur due to photography, lighting, and individual screen settings.

14. Website Use

You agree to use this website lawfully and responsibly.

You must not:

• Attempt to gain unauthorised access to the website

• Interfere with website security

• Introduce malicious software

• Copy or reproduce website content for commercial purposes without permission

• Use the website for fraudulent or unlawful activities

We reserve the right to restrict access to the website where necessary to protect our business, customers, or website.

15. Intellectual Property

Unless otherwise stated, the content of this website, including logos, text, photographs, graphics, product descriptions, and website design, is owned by or licensed to TuWine.

You may not reproduce, modify, distribute, or commercially use our website content without our prior written permission.

16. Third-Party Services

Our website may use third-party services such as payment providers, delivery providers, analytics services, maps, and social media services.

These services may have their own terms and privacy policies. We are not responsible for the content or policies of third-party websites or services that we do not control.

17. Privacy

We process personal information in accordance with our Privacy Policy.

Personal information may be used where necessary to:

• Process orders

• Arrange delivery

• Provide customer support

• Process payments

• Respond to enquiries

• Improve our website and services

Please see our Privacy Policy for more information.

18. Website Hosting Information

In accordance with legal requirements, we provide the following information about our website hosting provider:

• Hosting Provider Name: SHOPLINE HOLDINGS LIMITED

• Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG

• Contact Number: +852-81207281

• Email: support@shopline.com

• E-commerce Platform Provider: Shopline

19. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

This includes liability for matters such as death or personal injury caused by negligence, fraud, or your statutory consumer rights.

We will not be responsible for losses that could not reasonably have been anticipated at the time the contract was formed, except where applicable law provides otherwise.

Any limitation of liability must be interpreted consistently with applicable UK consumer law.

20. Events Outside Our Control

We will not be responsible for delays caused by circumstances outside our reasonable control.

These may include:

• Severe weather

• Transport disruption

• Road closures

• Natural disasters

• Government restrictions

• Major service interruptions

• Other events beyond our reasonable control

Where such an event affects your order, we will take reasonable steps to keep you informed.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page with the relevant update date.

Changes will not affect rights or obligations relating to orders that have already been accepted, unless required by law.

22. Governing Law

These Terms & Conditions are governed by the laws applicable in England and Wales.

Nothing in these Terms & Conditions affects any mandatory consumer rights that apply to you under UK law.

23. Contact Us

If you have any questions about these Terms & Conditions, your order, or our services, please contact us:

TuWine
66 Westow St, London SE19 3RW, United Kingdom

Telephone: +44 2089163371
Email: service@tuwine.com
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)