Address:66 Westow St, London SE19 3RW,United Kingdom
Telephone:+44 2089163371
E-mail:service@tuwine.com
Business Hours:Monday to Friday, 9:00 AM to 5:00 PM (UK time)
Last Updated: 28 August 2026
At TuWine, we offer delivery across the United Kingdom on eligible wine rack, glass holder, and wine cabinet orders placed through our website. Our goal is to provide clear and transparent shipping information so you can make an informed purchase decision.
We currently offer delivery to addresses throughout the United Kingdom mainland.
We deliver to:
England (including the Scottish Borders)
Wales
Scotland (excluding the Highlands and Islands)
Please note: We do not currently deliver to:
Northern Ireland
The Channel Islands
The Isle of Man
Scottish Highlands and Islands
UK offshore islands
Important: Under UK advertising regulations, if we state delivery to "the UK," customers are entitled to assume this covers the whole UK, including all islands and the Scottish Highlands, unless we clearly state otherwise. This is why we specify our exact delivery areas above.
Please make sure that your delivery address is complete and accurate when placing your order, and inform us of any access restrictions (e.g., narrow staircases, limited parking) before delivery.
UK delivery is free for all eligible orders delivered within our specified delivery areas.
We do not charge an additional standard delivery fee.
Important: Under UK law, if there is no option for free collection, the displayed price of goods must include the delivery cost. Since we offer free delivery universally within our service area, our product prices reflect the total cost.
If you are located outside our standard delivery areas, please contact us before placing an order to discuss potential delivery options and associated costs.
All wine storage orders are carefully prepared and processed within 1 to 2 business days (Monday to Friday, excluding UK public holidays).
Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day will be processed and dispatched the same day.
Orders placed after the cut-off time will be processed on the next business day.
Standard delivery timeframe: 2 to 4 business days (1 to 2 days processing + 1 to 2 days transit after dispatch).
This is an estimated delivery timeframe and may vary depending on:
Product availability
Order size and weight (especially for large wine cabinets)
Delivery location
Courier capacity
Seasonal peaks and public holidays
Once your order is dispatched, you will receive a tracking number by email to monitor its progress.
Legal compliance: Under UK law, goods must be delivered without undue delay and, unless otherwise agreed, within 30 days of the day after the order was placed. Our 2–4 day estimate is well within this legal requirement.
Once your order has been processed and dispatched, we will contact you using the details provided with your order. This will include:
A tracking number to monitor your delivery
Contact information for the delivery team (for larger items)
Please ensure that your telephone number and email address are correct.
For larger wine cabinets or floor-standing racks, we use specialist delivery services:
Two-person delivery team for safe handling of bulky items
You will receive an estimated time slot and the driver will contact you before arrival
The driver will deliver to your doorstep or to the room of your choice (subject to access)
Wine cabinet installation and assembly is not included with our standard delivery service
Important: Please inspect your wine rack or cabinet upon delivery. If any issues are found, note them on the delivery receipt and contact us immediately within 48 hours.
Before placing an order, customers should ensure the wine rack or cabinet can be safely delivered to the property.
Please check the following:
Doorways and hallways
Staircases and stairwells
Lifts (size and weight capacity)
Corridors and turning spaces
Parking and access for a large delivery vehicle
Any other restrictions that may affect delivery
Customers are responsible for providing accurate delivery information and notifying us of any relevant access restrictions. Additional charges may apply if delivery fails due to access issues.
If delivery is refused or cannot be completed, a collection charge may apply.
For large wine cabinets or racks, if delivery is refused or a collection is requested within 14 days of delivery (unless faulty or misdescribed), a non-refundable collection charge may apply.
Wine cabinets that have been assembled or installed cannot be returned unless faulty.
Please ensure you are available to accept delivery on the agreed date.
We aim to deliver orders within the stated 2–4 day timeframe. However, delivery may occasionally take longer due to circumstances outside our reasonable control, including:
Transport disruption
Severe weather
Supplier delays
Peak shipping periods
Other unforeseen circumstances
Where a significant delay occurs, we will make reasonable efforts to keep you informed.
Legal compliance: Under UK law, if we are unable to deliver within the agreed timeframe (or within 30 days, if no timeframe was agreed), we must inform you and reimburse any sums paid.
If your wine rack, glass holder, or cabinet arrives damaged, incorrect, or with another significant issue, please contact us as soon as possible—ideally within 48 hours of delivery.
Please provide:
Your order number
Your name
Photographs of the issue (especially for damaged items)
A description of the problem
We will review the issue and advise you on the appropriate next steps in accordance with your consumer rights.
TuWine
66 Westow St, London SE19 3RW, United Kingdom
Email: service@tuwine.com
Phone: +44 2089163371
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
In accordance with legal requirements, we provide the following information about our website hosting provider:
Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
Contact Number: +852-81207281
Email: support@shopline.com
TuWine reserves the right to update this Delivery Policy at any time. Any changes will be posted on this page and take effect immediately upon publication. We encourage you to review this page periodically.
This Delivery Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes relating to its interpretation or execution shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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